Frequently Asked Questions
General
How do I order something not listed?
For ease of navigation we limited the number of products displayed on the site, but we have many more available. If you do not see a product you would like to order, please add it to the comment box at checkout and we will add it to your order or contact you if it cannot be provided.
How do I change or cancel an order?
To change or cancel an order you’ve already submitted, please contact us via email at SProvisions@mainsailhotels.com. If your plans have changed and you will not be purchasing the items ordered, please notify us of your cancellation as soon as possible.
Why didn't I receive exactly what I ordered?
On occasion an item ordered may not be available, so we replace the item with a suitable substitute. (Note: Out of stock items will be substituted unless otherwise noted in the order comments). In the case of items sold by the pound, we do our best to choose items that are as close to the required weight as possible.
Where will my order be delivered?
Items will be delivered to your boat or room prior to 4:00 PM on the day of your arrival.
How can I contact someone regarding provisioning?
Please email SProvisions@mainsailhotels.com.
How far ahead do I have to order?
Orders must be placed at least seven days prior to your arrival. Orders which are placed within fourteen days of arrivals will be subject to a 20% surcharge (invoiced separately).
Costs/Payments
What is the cost of delivery?
Delivery is included within the price of your order.
Why is the charge on my card different from the total I received when I placed my order?
There are a few reasons why you may notice a difference, these include:
- Substituted items may have a different price from the original item which is unavailable.
- Item prices may have changed between the date your order was placed and the date it was delivered.
- Variations may also occur on items sold by weight because often items don’t total the exact weight ordered.